Service BDC Operator Job at Ray Catena BMW of Westchester, White Plains, NY

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  • Ray Catena BMW of Westchester
  • White Plains, NY

Job Description

Are you a motivated and customer-focused individual with strong communication skills? Are friendly and positive two words that can describe you?

GREAT!

Join our team as a Service BDC (Business Development Center) Operator and play a key role in delivering exceptional customer service at our dealership! As a Service BDC Operator, you will be responsible for handling inbound and outbound calls and assisting customers with their service-related inquiries. Your goal is to enhance the customer experience by providing timely and professional service while driving business growth for our service department. Responsibilities:
  • Answer customer inquiries, provide information about products and services, and help resolve customer concerns and complaints.
  • Update customer information and maintain accurate records of interactions.
  • Confirm service appointments.
  • When necessary, escalate complex or difficult issues to supervisors or other specialists for further assistance.
Qualifications:
  • Prior experience in customer service, call centers, or automotive BDC is a plus
  • Strong communication skills (verbal and written) with a professional phone presence
  • Ability to multitask and stay organized in a fast-paced environment
  • Basic computer skills
  • Passion for delivering excellent customer service
  • Interest in learning more about vehicle maintenance and dealership service operations
  • Ability to follow detailed instructions accurately
  • Strong work ethic and reliability
  • Positive attitude and a team-oriented mindset
  • Bilingual is a plus
  • High school diploma or equivalent required
Benefits:
  • 401(k)
  • Medical, Dental, Vision insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off and vacation
Schedule:
  • Monday to Friday 10:00am – 7:00pm
  • Every other Saturday (7:45am – 4:00pm)
Background check and drug testing is required. Marijuana is not a disqualifier.

Job Tags

Full time, Monday to Friday,

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