Job Description

UPMC Hillman Cancer Center is hiring a full-time Office Assistant II to join our Radiation Oncology Department at the UPMC Divine Providence campus.

This is a day shift position, Monday through Friday, with no weekends or holidays, offering a consistent 40-hour work week.

Responsibilities:

• Verify and update patient information in the medical record and scheduling system; prepare charts for upcoming appointments.
• Complete necessary paperwork, including encounter forms and referrals; generate billing information using the computer system.
• Maintain a clean and welcoming waiting area, including beverage and reading materials.
• Greet and register patients promptly and courteously; provide directions and instructions as needed.
• Answer questions regarding appointments and testing; perform check-in and check-out procedures.
• Assist with inpatient billing processes.
• Support physicians with transcription and dictation concerns; review documentation for accuracy.
• Process medical records release requests in accordance with policy.
• Monitor office supply levels and assist with ordering and inventory management.
• Maintain and update physician schedules; ensure accurate patient scheduling and appointment confirmations.
• Answer and screen phone calls, take messages, and provide information in a professional manner.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely manner.
• Use the financial management system to schedule appointments, verify information, enter charges, collect and reconcile co-payments.
• Coordinate, schedule, and reschedule patient appointments; relay messages to staff and providers as needed.

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