Job Description

Penn State Health - Community Medical Group

Location: US:PA: Mechanicsburg

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 8 hours a day, 40 hours a week

Recruiter Contact: Lindsay E. Erdman at lerdman2@pennstatehealth.psu.edu (MAILTO://lerdman2@pennstatehealth.psu.edu)

SUMMARY OF POSITION:

Responsible to the Office Manager for providing front office support.

The Medical Office Associate role is an entry-level admin role where one can learn and grow their career in the healthcare field. The individual will check in and check out patients, verify insurance information, answer the office phones, schedule appointments, and much more! Silver Creek and Family Practice Mechanicsburg is located right off the Carlisle Pike in the center of many businesses and shops, and can make for an easy commute! Family Practice serves all ages 0-100, where one gets to grow with their patients and get to know them. This clinic will see around 100 patients a day and is looking for a team-oriented, flexible individual who likes to work in a fast-paced environment. Join a great team in the Medical Group today! **All hires are required to commute to the Hershey, PA area for a week and a half of training at the beginning of employment.

ESSENTIAL DUTIES- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, request (wait) list, per policy and guidelines, and provides appropriate information/directions.

• Registers (or verifies registration of) patients and ensures information is current and accurate.

• Collects insurance copayments and other outstanding balances per policy.

• Answers telephone in a timely and polite manner. Obtains signatures on required forms (HIPAA, Consent to Treat, etc.) Performs check out functions including charge entry, scheduling of appointments, providing patient visit summaries, requisitions, and educational materials to patient.

• Composes professional, concise eMessages related to patient care needs.

• Generates patient letters, and manages other patient correspondence as required.

• Monitors task lists, eMessage pools, and voice mail lines per guidelines.

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent required

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MEDICAL GROUP?

#WeAre committed to providing patient- and family-centered care to all patients -and skillfully handle needs at every level of complexity utilizing our shared governance model of care. The Medical Group is constructed of both primary care and multi-specialty offices that are striving to make a difference in each patient's healthcare routine. Working alongside seasoned professionals, you will be spearheading the mission of Penn State Health to provide the highest quality care to all patients within their local community! Working with us means being part of a team that strives to provide excellent patient care every day, but also one that works together to set and achieve goals, build on the Penn State Health legacy and create new possibilities for the future.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Position Medical Office Associate - Family Practice Mechanicsburg

Location US:PA:Mechanicsburg | Clerical and Administrative | Full Time

Req ID 86633

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