Job Description

Position Summary

The  Weekend Receptionist serves as the first point of contact for visitors, residents, and staff at a Skilled Nursing Facility. This position is responsible for greeting guests, answering and directing phone calls, providing general administrative support, and maintaining a professional and welcoming front desk environment.

Essential Duties and Responsibilities

• Greet and assist all visitors, vendors, and residents' family members in a friendly and professional manner.
• Answer and route incoming calls using a multi-line phone system.
• Ensure that all visitors sign in and out per facility policy.
• Monitor visitor compliance with facility protocols (e.g., infection control, mask usage, sign-in procedures).
• Provide information or direct inquiries to the appropriate departments or personnel.
• Handle incoming and outgoing mail and packages.
• Assist with clerical tasks such as filing, data entry, and photocopying as needed.
• Maintain a clean and organized front desk area.
• Support emergency procedures by following communication protocols.
• Maintain confidentiality and security of resident and facility information at all times.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills.
• Professional demeanor and appearance.
• Proficient with basic office equipment (phone systems, copier, scanner, computer).
• Familiarity with Microsoft Office Suite (Word, Outlook).
• Ability to multi-task and remain calm under pressure.
• Friendly, patient, and courteous attitude with residents and families

Education & Experience

• High school diploma or GED required.
• Prior receptionist or clerical experience preferred, especially in a healthcare or SNF setting.

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