Job Description

String Instrument Repair Technician

Location: Appleton, WI

Job Type: Full-Time

Schedule: Monday-Friday

Benefits:

Full-time employees:

• Comprehensive Insurance Benefits
• Company provided life insurance, optional voluntary life insurance
• 401(k) Retirement Plan
• Paid time off including holiday pay for company approved holidays
• Employee Discount

Job Description:

About Heid Music

Heid Music is proud to be a community music resource in Appleton, Green Bay, Stevens Point, Oshkosh and Madison. We are a third-generation family-owned business with a team of passionate & knowledgeable music enthusiasts. We strive to be the resource for all things music, for musicians at any age and any stage. We aim to empower the inner musician and inspire them to reach their fullest potential by connecting them with the right instruments and supportive music community. We enjoy expanding the possibilities & opportunities in music education.

Throughout the decades, Heid Music has maintained a commitment to giving back and continuously improving. The appreciation goes both ways, as we've garnered numerous accolades thanks to our incredible customers, outstanding music manufacturing partners, invaluable community collaborations, and our talented team. We're humbled and grateful for the recognition.

Recently, our efforts led to being named one of the top 50 music retailers in the U.S. by Music Trades Magazine, achieving recognition as a NAMM (National Association of Music Merchants) top 100 music dealer, earning the Best of Madison Gold award for Best Musical Instrument Store, and more.

About the Role

Heid Music is a music retailer that provides solutions that foster happy and developing musicians. Our String Instrument Repair Technicians take pride in providing detailed repair support to musicians of all levels.

Responsibilities

• Responsible for rental instrument return cleanings, assembling information and items for the rental programs, and performing duties including flushing and cleaning of instruments.
• Utilize Point of Sale (POS) for repair, inventory, and customer information, and accurately completing all repair tickets.
• Fine attention to detail to track instrument parts, serial numbers, inventory, and accessories.
• Cleaning, installing strings and finger tapes
• Assemble rental programs. This involves picking instruments, label instruments, and completing agreements online.
• Stock accessory bins for rental returns
• Maintain safe, clean and efficient working conditions.

Work Environment

Heid Music’s instrument repair shop operates within a warehouse-style setting, offering a hands-on, craftsmanship-focused atmosphere. The space features open workstations, industrial lighting, and specialized tools for precision repairs. Instrument Repair Technicians work both independently and collaboratively in a moderately noisy, safety-conscious environment. The culture is casual, detail-oriented, and centered around quality service and technical excellence.

Qualifications

Qualified candidates will have interest in instrument repair or be recent graduates of an accredited instrument repair program, a minimum of a high school degree is required. Previous related repair experience is a plus. Experience with orchestral instruments is preferred.

Why Heid Music?

Working at Heid Music is more than a job; it’s an ensemble of professionals working together providing BRAVO service for the love of music. Join us and shape the future of musical excellence together!

Heid Music is an Equal Opportunity Employer

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