Job Description

Overview:

STRATEGIC CHANGE MANAGER

WHAT IS THE OPPORTUNITY?

The purpose of the Strategic Change Manager is to support the execution of City National Bank's Strategic Priorities through application of the bank's Enterprise Change Enablement & Adoption (ECEA) methodology and tools at the enterprise portfolio level including creation and execution of required deliverables and supporting material in partnership with the Strategic Change Delivery Manager, Strategic Change Enablement Manager, CNB division leadership, delivery partners, and related teams.The primary purpose of this role is supporting ECEA's role in planning and delivering strategic and transformational change for a given portfolio of projects, which is based on achieving measurable performance improvement and significantly enhancing CNB's function's ability to provide advisory services to business partners, enhancing controls and governance of financial reporting, and to meet regulatory and accounting policy changes.This role is responsible for leading a portfolio of strategic priority programs with day-to-day focus on planning, prioritizing, and delivering change enablement needs of varying size, complexity and type:Partner with Change Owners and Project Management resources to understand the nature, magnitude, and timing of changes to prioritize and align Change Consultants and develop the right team engagement model with program and project teams.

WHAT WILL YOU DO?

• Strategic Change Enablement & Adoption Delivery for City National Bank
• Acts as change enabler and drives a portfolio of enterprise change initiatives across the bank identified as strategic priorities and provide guidance and support to related project teams
• Partners with Change Owners and project teams across the enterprise to drive and support implementation and adoption of our most important strategic priorities and key initiatives, as well as deliver an organizational culture of service excellence, efficiency, effort, collaboration, and enterprise
• Partners with leaders to enable the human side of transformation, ensuring people adopt the changes needed to promote the long-term success of our business
• Collaborates with Change Owners, stakeholders, and partners to understand business strategy around assigned projects, and own responsibility for the development, support and execution of organizational change management strategies and processes for defined projects related to the company's aims & objectives
• Ensures effective and consistent implementation of change projects, support on-going improvement efforts of project management and implementation discipline.
• Works closely with Strategic Delivery Manager and Change Owners to ensure project change needs are appropriately resourced and delivered in an effective manner, and benefits realized
• Lead change enablement and adoption project resources, directing their activities to achieve assigned goals
• Ensures alignment with the bank’s Enterprise Change Risk Management policy and Enterprise Change Management Office Procedure
• Drives business value through Enterprise Change Enablement & Adoption processes and tools
• Builds strong, collaborative relationships with Change Owners and delivery partners
• Effectively manages and coaches Change Consultants in a direct reporting or matrix environment as required
• Strategic Change Enablement Capability Adoption for City National Bank
• Drives forward the Enterprise Change Enablement & Adoption’s goal to enable the organization to consistently apply common change management processes and tools, ensure all colleagues have the individual competency to lead change and have that reflected in their performance expectations and to ensure the application of change management is developed as a strategic capability with ECEA embedded in all large-scale programs
• Serves as an active and visible coach to business partners, to model change leadership behavior, enablement, and integration into City National Bank change transformation delivery in alignment with the Enterprise Change Management Office and Enterprise Change Risk Management Policy

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• 10+ years of progressive relevant experience leading large change programs with a high level of value (benefit/cost), and very high level of complexity and uncertainty
• Experience managing a portfolio of large cross-enterprise programs/projects, programs/projects with third party vendors and programs/projects with significant technical and/or regulatory components
• 5 years previous experience working in a consulting, project/program management and/or dedicated organizational change management function in an organizational change leadership role
• 5+ years of progressive relevant experience leading project/initiative teams, including directing the activities of organizational change specialists or influencing the activities of those with influence over or partial responsibility for completion of OCM-related deliverables
• Prosci or other industry-recognized organizational change certification

Additional Qualifications

• MBA or graduate degree in relevant field preferred
• ACMP Certified Change Management Professional (CCMP) strongly preferred.
• Microsoft 365, enterprise collaboration platforms, SaaS-based organizational change, analytics and/or project management tools
• Organizational Change Management
• Team Management in a Matrix Environment
• Vendor and Contingent Workforce Management
• Impact and Influence
• Leadership
• Dealing with Ambiguity
• Organizational Awareness
• Resourceful Use of Others
• Financial – Leverages understanding of business and financial concepts
• Analytical and Conceptual Thinking
• Stakeholder Management
• Teamwork and Cooperation
• Achievement Orientation

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Job Tags

Full time, Work at office, Remote work,

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