Job Description

We are seeking a Senior Operational Project Manager that will play a critical role in driving operational excellence across Xsolla, supporting company-wide initiatives, and ensuring smooth execution of projects.

This role will focus on streamlining processes, enhancing efficiency, and managing cross-functional operations to achieve organizational objectives.

• Lead and implement operations-focused projects, ensuring alignment with the company's strategic goals
• Develop and enforce standards for operational project tracking, managing communication and documentation with internal teams and stakeholders
• Create and maintain detailed project timelines, ensuring clear milestones and deliverables for operational initiatives
• Collaborate across departments (e.g., engineering, business development, marketing, legal, etc.) to ensure seamless integration of operations into broader company functions
• Proactively identify operational inefficiencies, bottlenecks, or risks, and develop solutions to prevent potential issues
• Ensure compliance with internal and external policies related to operations, including vendor and partner management
• Assist in the creation of Scopes of Work (SoWs) and Master Service Agreements (MSAs) for operational processes and custom projects
• Maintain operational budgets, ensuring cost-effective execution of all projects
• Provide ongoing training and support to team members on operational best practices, tools, and methodologies
• Track and report on operational KPIs and metrics, ensuring consistent performance and continuous improvement

• Financial technology systems experience (ZIPhq, NetSuite, Concur/ Brex)
• 5+ years of experience managing operational projects
• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
• Proven experience with project management tools (e.g., Confluence, Jira, Basecamp, G Suite)
• Ability to quickly learn new software and tools as needed
• Strong time-management skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
• Experience driving operational improvements and implementing best practices
• Ability to work both independently and within a collaborative, team-oriented environment
• PMP certification or similar (preferred)
• Experience working in a high-growth, entrepreneurial environment
• Prior experience in the gaming, entertainment or fintech industry is a plus

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