Job Description

JOB REQUIREMENTS: Mayfield Heights, Ohio, United States Milwaukee,

Wisconsin, United States Rockwell Automation is a global technology leader focused on helping the world\'s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that\'s you we would love to have you join us! Job Description Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live. We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen - the makers, the forward thinkers, the problem solvers. That\'s where you come in. About the Role: Enterprise Customer Experience is an organization at Rockwell Automation that guides customers to value and deliver the experience they need and expect, allowing them to achieve their desired business outcomes and accelerate time to value. We realize this work through: Driving improvements through Moments that Matter for our customers Scaling our operations to be as efficient, effective and consistent as possible Simplifying customer touchpoints across teams, services, products and partners to orchestrate a near-seamless experience The Enterprise Customer Experience Service Designer focuses on creating and improving Moments that Matter to enhance user experiences and deliver value to both customers and organizations. Through your leadership, influence, and hands-on engagement, you will build and activate consistent, predictable, and scalable customer experiences. You will report to the Leader, CX Design and have a hybrid schedule working in Milwaukee, WI or Mayfield Heights, OH. Your Responsibilities: Conducting user research to understand customer needs, behaviors, and pain points. Creating user journey maps to visualize and analyze the entire service experience from the customer\'s perspective. Designing and improving... For full info follow application link. Rockwell Automation is an Equal Opportunity Employer Disability/Veteran. If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at RAApplicationsupport@ra.rockwell.com. \*\** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BEBE3E6D5772431E

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