Remote Customer Service Representative Job at Twelve31, Remote

c1ZMOGF3UWVVR0FjQWVUVS8zS1h1WkFYTHc9PQ==
  • Twelve31
  • Remote

Job Description

About the Customer Service Representative Position

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Customer Service Representative Responsibilities

  • Handle high amounts of incoming calls

  • Produce sales leads

  • Identify and evaluate customers' needs to deliver satisfaction

  • Build sustainable relationships of trust through open and interactive discussion

  • Provide accurate, valid and comprehensive information by using the right methods/tools

  • Reach personal/customer service team sales targets and call handling quotas

  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Go the extra mile to engage customers

Customer Service Representative Requirements

  • Some proven customer support experience or experience as a client service representative

  • Track record of not just reaching, but exceeding quota requirements

  • Strong phone administration skills and active listening capabilities

  • Experience with CRM systems and practices

  • Customer orientation and capacity to adapt/respond to different types of characters

  • Exceptional communication and presentation skills

  • Ability to multi-task, prioritize, and control time effectively

  • High school degree

Job Tags

Remote job, Full time,

Similar Jobs

Compose.ly

Wellness Web and Conversion Copywriter Job at Compose.ly

 ...wellness and male consumers focused on muscle gain and performance). SEO familiarity and a keen eye for trends in supplements, wellness,...  ...~ Strong storytelling and narrative development skills ~ SEO copywriting knowledge and determining the right keywords to work into copy... 

UnitedHealth Group

Medical Assistant - Internal Medicine Job at UnitedHealth Group

 ...region** (formerly CareMount Medical, ProHEALTH New York and Riverside...  ...role of the Associate Medical Assistant is to provide care to patients...  ...when assisting physician/mid-level healthcare professional and/or...  ...+ Up to 2 years of relevant entry level work experience**Preferred... 

Sierra Pacific Industries

Millwright - Maintenance Technician Job at Sierra Pacific Industries

 ...a qualified Millwright / Maintenance Technician for our sawmill in Eugene, Oregon ....  ...The Position Maintain and repair all mechanical parts and machinery in a manufacturing...  ...arc welder, cutting torch, hand tools, forklift, and welding truck Fabricate, weld,... 

Ganger Dermatology

Full Time Dermatology Scribe & Medical Assistant Job at Ganger Dermatology

 ...Ganger Dermatology is seeking a full-time Medical Assistant to join us. As an MA at Ganger, you will play a crucial role in assisting providers, managing patient flow, documenting medical history, performing procedures, and providing patient education. Our ideal candidate... 

Longmeadow

STNA/CNA - Full-Time Night Shift, Daily Pay Available !! Job at Longmeadow

 ...ll love ! Here's why you should chose Longmeadow:~ Agency Free for Over 2 Years~ Daily Pay~ PTO Starts Day One~12 Hour Shifts~ OnShift at Your Fingerprints ~ Staff Monthly Fun Calendar & More ! Purpose of Your Job Position: The primary purpose...