Job Description

Who We Are

Good Inside is redefining parenting – not as something that should “just come naturally,” but as a skill to learn and practice. Founded by Dr. Becky Kennedy and Dr. Erica Belsky, we combine sturdy leadership with innovative technology to give parents personalized guidance, AI-powered support, and a global community.

Our mission: help parents raise resilient, confident kids in a changing world. We’ve already reached millions, and we’re just getting started. We’re refining our product and expanding our reach to empower even more families.

We’re looking for bold, high-ownership problem-solvers who want to build something new, tackle big challenges, and be at the forefront of change.

The Opportunity

Good Inside is looking for an independent, empathetic, and detail-oriented Part-Time Customer Experience Specialist who will play a pivotal role in providing top-tier service for our Good Inside parents, empowering them to get the most out of their membership.

This is a part-time, remote role averaging 10–20 hours per week (minimum 10), with occasional flexibility to increase hours for high-volume periods such as promotions, sales, or major product launches.

What You’ll Be Responsible For

• Respond promptly to new support requests, ensuring member needs are fully understood.
• Accurately and efficiently answer questions regarding Good Inside’s membership and content.
• Troubleshoot and document bugs, collaborating with the Good Inside Engineering team until resolved.
• Capture and share customer feedback, advocating for the voice of the customer internally.
• Maintain and update Help Center articles to assist members in finding their own answers.
• Contribute to developing and documenting support processes to improve day-to-day operations.
• Stay fluent in the Good Inside app’s functionality and collaborate with team members to prepare for new releases.

A Great Candidate…

• Feels deeply connected to Good Inside’s mission and believes in making a real difference for parents and children.
• Has a bias toward action — you’d rather solve a problem than debate it endlessly.
• Leads with empathy, making every member feel heard, respected, and supported.
• Welcomes direct, constructive feedback and uses it as a tool for growth.
• Is a true self-starter — you notice opportunities, bring ideas to the table, and take ownership.
• Thrives in variety, happily switching between tasks and stepping into new challenges.
• Understands that the customer needs ebb and flow, and is willing to flex hours during high-volume moments like promotions, sales, or product launches.

What We’re Looking For in You 

• Experience: 1+ years in a customer-facing role with a proven ability to communicate clearly in writing.
• Skills: Tech-savvy and detail-oriented, with strong problem-solving instincts.
• Mindset: Curious and resourceful — you don’t just identify issues, you dig into the “why” and find solutions.
• Tools: Familiarity with Zendesk or similar customer support software is a plus.
• Adaptability: Comfortable working in a fast-moving environment where priorities can shift, and open to increasing hours during peak times to ensure members are supported.

What We Offer

• Compensation transparency. This is an hourly position starting at $35/hour, 1099
• Remote work environment + Flexible schedule 
• A team committed to empowering parents in order to change the way this generation of children are raised. 
• A culture that balances hard work, self care, and open and honest communication – we live the Good Inside principles in our workplace from how we lead the company, to how we support employees personal growth, to how we always see the good inside each other.

Equal Employment Opportunity

Good Inside is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented people. As much as we believe in focusing on the parent behind the parenting and the child behind the behavior, we believe in focusing on the person behind the job. We’re dedicated to building a workplace where we give each other the strategies, support, and space we each need to thrive—believing in and bringing out the good inside of everyone..

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

For information about Good Inside’s privacy practices, see our  Privacy Policy .  California applicants, please also see our  .

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