Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Project Manager. In this role, you will be pivotal in leading projects within the Global Customer Care space. You will work collaboratively in cross-functional environments, engaging with business users, IT teams, and developers to enhance customer care processes. Your expertise in Agile methodologies will enable you to oversee project execution and improve business processes effectively. This is an impactful opportunity to drive collaboration and deliver significant outcomes across multiple teams.

Accountabilities

• Lead Project Execution: Manage the end-to-end execution of Customer Care projects, ensuring alignment with business goals and timely delivery.
• Translate Requirements into Deliverables: Bridge the gap between business users and cross-functional partners by capturing detailed requirements and turning them into actionable user stories.
• Document and Improve Processes: Collaborate with stakeholders to document business processes, identify gaps, and propose solutions.
• Facilitate Agile Practices: Utilize Agile methodologies to manage project teams, including overseeing Kanban or Scrum boards and facilitating key ceremonies.
• Present Project Updates: Provide updates and demonstrations to stakeholders to maintain transparency and alignment.
• Manage Project Planning: Develop and maintain estimates, schedules, budgets, and resource allocations for successful project execution.
• Track Progress with Agile Tools: Utilize project management tools (e.g., Jira) to monitor project progress and ensure deliverables meet expectations.
• Maintain Project Documentation: Create and manage essential project artifacts such as charters and roadmaps.
• Support Enhancements and Improvements: Contribute to initiatives that drive efficiency and effectiveness.
• Ensure Stakeholder Alignment: Maintain strong communication and alignment with stakeholders throughout the project lifecycle.

Requirements

• Agile Methodologies: Proven experience with Agile frameworks including SCRUM and Kanban.
• Requirements Gathering: Ability to gather and translate business requirements into actionable deliverables.
• System Knowledge: Familiarity with system integrations and business process mapping.
• Tool Proficiency: Experience with SQL, Excel, Visio, Jira, or similar project platforms.
• Communication & Collaboration: Strong interpersonal skills to effectively engage diverse teams.
• Organizational Skills: Excellent attention to detail and commitment to quality solutions.
• Change Management: Experience in driving organizational change and problem-solving.

Benefits

• Remote work arrangement.
• HMO + free dependents.
• Competitive leave entitlement.
• Medical and optical reimbursement.
• Opportunities for personal and professional development.
• Occasional training and team event travel required.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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