Job Description

TRA’s corporate office is hiring for a full-time member of our Physician Admin Support team. In this role you will provide direct virtual and phone support for Physicians and Radiologists throughout our TRA and Diagnostic Imaging Northwest locations. Top candidates will have a proven ability to move quickly from task to task while maintaining a high standard of customer service. Individuals with a knowledge of medical terminology that thrive in a flexible and dynamic environment will be successful on this team! Please see additional details below as well as link to submit your application directly. We look forward to connecting with you! Location: TRA Administrative Office – Downtown Tacoma (Remote work available after 90-day training period) Schedule: Monday, Thursday, Friday & Saturday 9:30AM - 8PM. Hours worked between 6PM and 6AM are eligible for a +$2.75 per hour shift differential. Additional +$3 per hour shift differential for weekend hours. Pay and Benefits: New employees to this role can expect to be offered $20.23 - $30.72 per hour based on relevant experience, skills, and abilities. Full internal pay range: $20.23 - $30.72 per hour. TRA additionally offers full medical, dental and vision benefits, a robust 401K package (with an automatic employer contribution), 17 days of PTO for all new employees, 9 paid holidays, 1 personal day, as well as a consistent compensation growth path, profit sharing, continuing education reimbursement by position, and more! After completion of a 90-day training period, this role has the flexibility to work remotely! About TRA Medical Imaging TRA Medical Imaging is a premier, physician-owned and physician-led radiology practice with a 100+ year history of serving the communities of the South Puget Sound region. Centered in Tacoma, WA, TRA has a geographic presence extending from Seattle to Olympia. TRA takes pride in diversity and inclusion, a philosophy that aligns well with our Pacific Northwest values. We are led by a progressive group of approximately 100 sub-specialized radiologists who take pride in delivering high-quality, patient-centered care while fostering a practice culture intended to feel more like a family than a corporation. Why Choose TRA Medical Imaging TRA is an independent, stable, and diversified practice with a broad clinical and geographic footprint. Our governance structure is transparent, democratic and equitable with an unwavering commitment to physician leadership and autonomy. As part of that promise, TRA welcomes employee participation and collaboration and is committed to providing personalized professional development opportunities. Our commitment to culture is evidenced by our certification as a great workplace by the independent analysts at Great Place to Work and embodied by our mission statement: Trust our family to care for yours. TRA has been the respected provider of excellence in medical imaging in the South Sound since 1918. Join our team as we write the next 100 years of the TRA story. Want to learn more about TRA’s commitment to patients, employees and our community? Visit and explore your future with us today! Job Summary: The Physician Administrative Support (PAS) team member is responsible for being at their desk and ready to handle high call volumes while performing other administrative support duties. The position is primarily responsible for the coordination and communications of our physicians and their support staff. Communication with outside offices, provider offices, and patients must be professional and courteous. Heavy phone volume and physician administrative support duties are central to this position. The position provides some additional administrative support to the TRA administrative leadership and other departments outside of physician support and is a highly accountable position, working as part of a team with some direct supervision. Being able to work closely with teammates in a professional office environment is key to this position. Must be able to rely on experience and judgment to plan and accomplish goals. This position reports to the supervisor of the department, under the direction of the Administrative Services Manager. Essential Job Functions:

• Maintain confidentiality of all center and patient information at all times, as required by facility policy and HIPAA privacy and security guidelines.
• Must demonstrate the ability to maintain confidentiality at all times, handle personnel documentation appropriately, and handle employee information with sensitivity, tact and diplomacy.
• Work closely with supervisor and teammates to prioritize project work.
• Manage multiple phone lines and direct calls using a centralized phone system.
• Work closely with other PAS team members to ensure all radiologists and referring offices needs are being met. Practice quality customer service in a team environment.
• Relay pertinent patient and/or examination information and instructions between radiologists, technologists and other health care providers.
• Provide overall office support to include but not limited to; mail distribution, assisting with administrative tasks, emails, coordinate appointment/conference room calendars, perform research activities, faxing, type and disseminate letters, compose and maintain routine documents when necessary, schedule meetings, coordinate catering needs and other special projects in support of other departments.
• Check email frequently during each workday.
• Perform all other related duties as assigned.

Qualifications: Education/Work Experience

• High School Diploma or GED required.
• Associates degree preferred or equivalent two years administrative and/or receptionist experience.
• Medical terminology background preferred.

Job Knowledge/Skills

• Ability to demonstrate effective customer service skills and professional attitude showing personal tact, discretion and good judgment.
• Ability to problem solve within the scope of position responsibilities.
• Ability to learn and understand medical terminology to assist in proper facilitation of calls and tasks.
• Ability to carry out ongoing office administration tasks effectively and efficiently in support of local and remote teams.
• Knowledge of processes, tools, and services for managing the acquisition, maintenance and dissemination of physical and electronic information.
• Ability to work independently with minimal supervision while exhibiting good teamwork.
• Demonstrated excellent verbal and written communication skills.
• Knowledge of and ability to use office support tools available at the desktop (e.g., word processing, e-mail, presentation software and spreadsheets).
• Basic knowledge of MS Office.
• Communicate professionally with other medical facilities, patients, and customers.
• Ability to manage multiple tasks and carry out instructions effectively.

Physical Requirements Work is classified as sedentary in physical requirements. Requires the ability to lift/carry 1-5 pounds frequently, occasionally 10 pounds maximum. Mental Requirements Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required. Working/Environmental Conditions Work environment consists of normal office or administrative working conditions. There may be exposure to communicable diseases. There will be limited exposure to ionizing radiation. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Tags

Hourly pay, Full time, Work experience placement, Local area, Monday to Friday, Flexible hours, Shift work, Weekend work,

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