Job Description

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POSITION SUMMARY:

The Medical Office Receptionist I perform such duties as: answering phones, checking patients in and out, confirming insurance eligibility, making sure all consent forms are signed and updated, creating patient charts, scanning/photocopying required documents, providing great customer service, and building good patient rapport. Must make patients feel welcome and comfortable in the medical office while waiting to be seen by medical team, cash handling and basic bookkeeping of collected copays.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position.

• Customer service: acknowledge, smile, and greet patients upon arrival/ discharge
• Collect insurance information and verify insurance information
• Register patients and get patient charts on sign in sheet
• Respond to patient questions and or concerns according to office Policies
• Answer telephones
• Maintain appointment books
• Confirm appointments
• Follow up on no shows/ cancellations of appointments
• Chart filing/scanning/updating
• Cash Handling/daily bookkeeping
• Check and respond to voicemails, faxes, emails, and portal messages
• Maintain a clean and friendly environment for providers and patients
• Stock front office supplies and notify necessary personnel to order low inventory
• Pull and provide medical records as requested per policies
• Obtain medical records from outside providers for patient care
• Assist patients with filling out the necessary forms
• Assist patients with using the Patient Portal
• Maintain and monitor faxes
• Travel to provide coverage at other medical clinics
• Adhere to HIPAA, OSHA, other governing authority regulations, and Internal Policies and Procedures
• At all times you will perform and undertake such other duties and responsibilities as are requested of you by Office Manager and/or Provider

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• EDUCATION & EXPERIENCE
  • High School Diploma OR equivalent
  • One year of experience in customer service, office, or clinical setting preferred
  • Experience using multi-line phones, scheduling appointments, and using computers
• SKILLS & KNOWLEDGE
  • Ability to conduct oneself in a profession manner
  • Ability to cooperative and collaborate with a team of medical professional to provide non-discriminatory care to underserved patient populations
  • Ability to use Word, Excel, Power point, and Outlook
  • Ability to learn and use Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix)
  • Ability to manage multiple tasks in a high volume environment.
  • Ability to prioritize and perform a variety of tasks in a fast paced environment.
  • Ability to take initiative and function with a high level of independence and problem solve.
  • Ability to maintain a good attendance and report to work on time
  • Ability to effectively communicate (oral and written)
  • Ability to provide good customer/patient services
  • Ability to lift 20 pounds
  • Ability to sit, stand, and walk for 7-8 hours per day
  • Ability to adhere to the health center's policies and procedures include but not limited to safety, employment and medical care services.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The work environment is characteristic of a clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, use hands to handle or feel. The employee is also required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually noisy.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

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