Live Chat Agent Job at Game Day USA, Naperville, IL

dDEzM1pnUVpVR1lhRCtmViszNlp0WkFjTFE9PQ==
  • Game Day USA
  • Naperville, IL

Job Description

Job Overview

We are looking for a fast-typing, customer-focused Live Chat Agent to provide real-time support to customers through our online chat platform. You will handle incoming questions, troubleshoot issues, and ensure a positive customer experience—without the need for phone calls. This position is ideal for someone who communicates well in writing, can multitask, and thrives in a remote setting.

Responsibilities

  • Respond to customer inquiries instantly via live chat
  • Assist customers with product/service questions, troubleshooting, orders, and account issues
  • Provide accurate information and deliver solutions while maintaining a friendly, professional tone
  • Handle multiple chat conversations simultaneously
  • Document customer interactions and update CRM records
  • Escalate complex issues to supervisors or specialized departments
  • Achieve performance goals including response time, accuracy, and customer satisfaction
  • Protect customer data and follow all company policies

Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service, live chat, or technical support preferred
  • Excellent written communication and grammar
  • Ability to type 45–60+ words per minute with high accuracy
  • Comfortable with multitasking and managing several chat threads at once
  • Strong problem-solving and critical-thinking skills
  • Reliable internet connection and distraction-free workspace
  • Self-motivated and comfortable working independently

Preferred Skills

  • Experience with Zendesk, Intercom, LiveChat, or similar platforms
  • Basic technical troubleshooting knowledge
  • Bilingual/multilingual abilities

What We Offer

  • Competitive pay
  • Flexible remote schedule
  • Employee benefits (if applicable)
  • Career advancement opportunities
  • Ongoing training and support

Job Tags

Full time, Part time, Remote work, Flexible hours,

Similar Jobs

Healthlink Advisors

Epic Revenue Cycle Analyst Job at Healthlink Advisors

2 month contract with potential extension.25% travel Epic work queue assistance Act as point of support for the operations team Help work through accounts, support 3,000 ticket work load The Revenue Cycle Operations Analyst is responsible for monitoring... 

Saint Luke's

Medical Assistant - Orthopedic Job at Saint Luke's

 ...Job Description**Position responsible for assisting providers and the nursing team in the delivery of professional medical care. Specific duties include pre-visit planning...  ...clinic orientation with Success CoachNo experience as a Medical Assistant or not been through a... 

Brewster/EasCare Ambulance

Chair Car Driver- Quincy, Massachusetts Job at Brewster/EasCare Ambulance

 ...NOW HIRING- CHAIR CAR DRIVERS Chair car drivers provide transportation and physical assistance to individuals and/or patient escorts who require specialty transport in specialized vehicles. Valid Drivers license An acceptable driving record Required to have... 

The UPS Store Scotts Valley

Full-Time Center Associate Job at The UPS Store Scotts Valley

The UPS Store in Scotts Valley is looking to hire an enthusiastic Sales Associate to join our fun work environment. This role is for a part-time and full-time worker and has the ability to evolve into a full-time or managerial position as well. We are looking for an energetic... 

GIA Legacy Planning

Life Insurance Agent - Work from home Job at GIA Legacy Planning

 ...Life Insurance Agent Work from home Company: GIA Legacy Planning Location: Remote Position/Work from Home...  ...future. What We Offer: &##128280;Work from home With a laptop and an internet connection. &##128280;High Commission & Residual...