Job Description

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Tags

Full time,

Similar Jobs

Sapsol Technologies Inc

Entry-Level SAP MM Consultant , Remote Job at Sapsol Technologies Inc

...are a recent graduate or someone with little to no prior work experience and you have a passion for SAP and are eager to work in cutting... ...between systems. 4. Testing and Validation: # Develop and execute test scripts to validate system functionality....

Ricoh E-Discovery

Contract Review Attorney - eDiscovery Job at Ricoh E-Discovery

...Contract Review Attorney - eDiscovery Our company handles a large number of e-Discovery cases and for a multitude of clients. We have... ...Relativity licenser. Benefits of working with us: 100% Remote work. Flexible hours. Second income for solo practitioners...

Under Armour

Sr. Footwear Designer, Performance Running Job at Under Armour

...current Under Armour teammate, apply to this position on the Internal Career Site Here. Purpose of Role The Senior Footwear Designer, Performance Running will be responsible for bringing the vision of the Brand to life through innovative, trend-right and Brand-...

Northeast Ohio Medical University

Instructional Designer Job at Northeast Ohio Medical University

...Instructional Designer Position Type: Admin/Professional Department: Office of Graduate Education Full or Part Time: Full Time Pay Grade: MN9 Summary: This position supports the college or departments instructional design/technology initiatives by...

All For Kids

Supervisor, FRC Coordinator Job at All For Kids

...Family Resource Center Coordinator Wanted: A Community Champion Who Builds Bridges and Sparks Change! Join All For Kids - Voted "Best Place to Work" by the LA Business Journal For over a century, All For Kids has been rewriting the story of child and family well...

Front Desk Agent Job at Excel Hotel Group, Chula Vista, CA

dEZueWJRc1lVMmNWQ09YVStIQ1h0SlE9