Job Description

Position Purpose:

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

Medical Receptionists play a critical role in supporting patient outcomes by ensuring care plan compliance, appointment readiness, procedure and imaging preparation, insurance awareness, and accurate communication across all service lines.

Supervision Received:

• Front Desk Supervisor & Hub Manager

Summary of Duties:

The Medical Receptionist manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey. Responsibilities include intake, insurance verification awareness, pre-authorization tracking, compliance calls, MRI safety clearance, procedure readiness, payment collection, documentation accuracy, and collaboration with clinical and administrative teams to maintain smooth patient flow and strong patient outcomes.

Duties & Essential Functions:

· Greet patients warmly and provide an exceptional, patient-first experience.

· Manage check-in and check-out processes accurately and efficiently.

· Collect and verify all necessary patient forms, documentation, and referrals.

· Maintain lobby organization, cleanliness, and a welcoming environment.

· Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.

Insurance, Billing, and Pre-Authorization Support

· Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows.

· Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.

· Collect payments at check-in or check-out according to company procedures.

· Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage.

· Identify when services require pre-authorization based on insurance guidelines.

· Monitor and follow up on pre-authorizations to ensure readiness for imaging or procedures.

· Escalate authorization or eligibility concerns to reduce delays in care or prevent billing denials.

Multi-Service Scheduling & Care Plan Fulfillment

· Schedule, confirm, and manage appointments across chiropractic, medical, MRI/imaging, injections, procedures, and follow-up services.

· Ensure all patients are fully scheduled throughout their plan of care.

· Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits.

· Maximize schedule productivity and fill rates across multiple service lines.

· Ensure proper fulfillment of provider-directed orders.

· Provide patients with clear preparation guidance and restrictions based on their orders.

· Coordinate with imaging and medical teams to address readiness or scheduling issues.

Compliance, Production, and Outcome Support

· Support patient compliance through consistent communication and proactive follow-up.

· Monitor show rates, production metrics, and compliance trends.

· Reinforce care plan understanding to support patient engagement.

· Collaborate with leadership to reduce cancellations and improve retention.

Clinic Culture Expectations

· Demonstrate Conscious Leadership—empathy, curiosity, and accountability.

· Exhibit reliability, ownership, and strong follow-through.

· Communicate clearly and compassionately with patients and team members.

· Contribute positively to a unified, patient-first clinic culture.

· Demonstrate flexibility, teamwork, and solution-oriented communication.

Skills & Expectations

· Excellent customer service and interpersonal communication.

· Strong organizational skills and ability to multitask.

· High accuracy in scheduling, documentation, and insurance data collection.

· Adaptability to evolving workflows and clinic needs.

Experience Requirements

Preferred:

· 1–2 years experience in medical front office or multi-service healthcare settings.

· Experience with MRI safety screening or medical procedure preparation.

· Familiarity with insurance verification and pre-authorization processes.

We will train service-minded candidates with strong communication skills, accuracy, and a patient-first mindset.

Background Check Requirement:

Employment is contingent upon successful completion of a Level 2 background check , in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link:

Job Tags

Full time, Relocation package,

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