Job Description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Responsibilities

The Operations Analyst ensures the stability, reliability, and continuity of Brightstar Lottery’s critical systems, with a specialized focus on CAT environments. This role supports both domestic and international operations by managing system releases, coordinating with install teams, and maintaining audit-ready documentation. The Analyst also plays a key role in training Operators, supporting off-hours operations, and facilitating knowledge transfer to uphold service level agreements and operational excellence

System & Release Management

• Manage the processing of two critical CAT systems and ensure seamless integration with Production environments.
• Create and execute install plans; coordinate with install teams during night releases.
• Track software changes and approvals across QA, CAT, and Production environments.

Operational Support & Continuity

• Provide 24/7 support for CAT and Production environments, including off-hours and high-impact release windows.
• Respond to system emergencies to minimize downtime and financial risk.
• Archive documentation for Operational and Change Management audit purposes.

Training & Knowledge Transfer

• Train and support Operators on CAT system processing, release procedures, and ad hoc customer requests.
• Deliver hands-on training and document operational procedures, checklists, and best practices.
• Facilitate knowledge transfer from outgoing analysts to ensure continuity and reduce operational risk.

Project & Process Improvement

• Collaborate with Project Managers, site leadership, and corporate support teams to meet operational project requirements.
• Recommend improvements to operating systems, tools, and procedures.
• Conduct operational reviews and contribute to Training Needs Analysis sessions.

Other duties as assigned to this role within the organization.

Qualifications

Required

• Bachelor’s degree or equivalent experience.
• Minimum 3 years of related experience in operations, systems support, or technical environments.
• Proficiency in Unix, Linux, JBOSS, DB2, Telnet, Remote Desktop, and basic scripting.
• Familiarity with proprietary environments such as Aurora, ES Suite, and ProSys.
• Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project).

Preferred

• • Experience supporting lottery systems or regulated environments.
  • Demonstrated ability to manage complex system releases and coordinate cross-functional teams.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-KM1 #LI-HYBRID

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $40,887 - $115,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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