BDC Customer Service Representative Job at Santa Margarita Ford, Rancho Santa Margarita, CA

dWxqM2FRVWVWMmNhQ09iZituZVJ0SmNjSkE9PQ==
  • Santa Margarita Ford
  • Rancho Santa Margarita, CA

Job Description

Santa Margarita Ford is currently seeking a full-time BDC Service Appointment Coordinator who is comfortable assisting guests over the phone or online to coordinate their vehicle service needs. This is an entry level position for anyone looking to start a career in the automotive business. Here at Santa Margarita Ford, we pride ourselves on being honest, hardworking, and positive and would like that reflected in our team. While prior customer service experience is a plus, we’re really looking for people who want to learn. We strive on keeping a fun and engaging work environment!  

While our organization continues to grow, we are at the heart of all that we do, a family organization. Our “mom and pop” approach gives us several advantages and really sets us apart from today’s corporate climate. Our organization is known for honest and fair dealings, quality service, and long-term community-based relationships with employees, customers, and vendors.  

 

JOB DUTIES:  

  • Making outbound phone calls  
  • Receiving inbound phone calls  
  • Setting service appointments
  • Setting Mobile Service appointments and priority pick up appointments 
  • Service reminders  
  • Survey follow-up  
  • Service shuttle coordination  
  • Ask customers qualifying questions to uncover needs and directs calls appropriately  
  • Establish relationships with the customers and follow through on commitments made  
  • Ensure Service Advisors receive messages promptly and ensure follow up is prompt  
  • Participate in team and process development- keeping positive relationships with the service team and dealership departments to reduce conflict and maximize dealer profitability  

 

JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 

  • 18 years of age or older.
  • General familiarity with a variety of automobiles.
  • Valid driver's license for a minimum of 3 years and clean driving record.
  • Excellent communication and customer service skills.
  • Pre-employment background check and drug test.
  • Must be willing to work as part of a team.
  • Must have basic computer and phone skills.

 

JOB BENEFITS:

  • Growth opportunities
  • Fast paced work environment
  • Medical & dental insurance
  • Paid time off
  • 401(k)
  • Vehicle purchase plan

PAY: $20.00/hr - $22.00/hr  

Equal Opportunity Employer

Job Tags

Full time,

Similar Jobs

BLN24

Learning Management System Administrator Job at BLN24

 ...Job Title: Learning Management System Administrator Company: BLN24 About Us: We find strength in teamwork-a better youisa better us BLN24 is an award-winning Management Consulting Firm thatsupports the U.S. Federal Government in successfully achieving... 

Aspen One

IT Support Specialist Job at Aspen One

 ...Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality, and Aspen Ventures. Aspen One enables the expansion of the Aspen brand and ethos globally by developing enhanced strategies and services to support growth and accelerate investment across ski... 

Christus Health

Physician Assistant- Surgical Job at Christus Health

 ...while living in one of the most beautiful places in the country. The Position :This is a full-time M-F: 8-5 position that will provide first-assist O.R. support as well as see patients in clinic for post operative care. You will have the opportunity to work in a... 

Talent Glider

Business Analyst - Entry Level Job at Talent Glider

 ...Key Responsibilities Gather, analyze, and document business requirements from stakeholders Assist in translating business needs into functional and technical requirements Perform data analysis to identify trends, patterns, and insights Prepare... 

Omni Hotels & Resorts

Server | Bob's Steak & Chop House Restaurant - Full Time Job at Omni Hotels & Resorts

Location Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park...